I haven’t had such a terrible experience since Hulu customer service. Now, human-made Customer Service can still be awful, but this Chatbox kept giving copy / pasted responses, not listening, and it wasn’t serious about sending up my inquiry to a Lead. Netflix is down right now and I haven’t had any issues with either Amazon Prime or HBO Max. Instead of getting any answers or a response time, it automatically assumed – incorrectly – what my internet service provider was and then insisted that I talk to my internet service provider despite explaining multiple times that everything else was fine. I even ran an internet test before it suddenly started copying and pasting the useless help pages of Netflix, when that wasn’t what I was asking about. It assumed I had a VPN on when I didn’t. And, after more than thirty minutes, it still didn’t send me to a Lead Customer Service representative and then the message about how I should wait for a Lead was discolored from black to White on a White chatbox so it hurt my eyes when I tried reading its messages. How is this respectful or helpful to their customers?

This is a bad joke, right? How could Netflix be this stupid with Customer Service of all things? I honestly never had a problem before this, but why on earth did they think that AI could replace humans in Customer Service? It’s a known fact that AI can only do simple tasks and doesn’t have the ability to understand human messages or speech as it is now. Customer Service is the least likely of all jobs that AI can replace, because it can’t think like a human or fully comprehend human social interactions.

This is annoying. A simple two-minute conversation on ETA for when Netflix would be back up became a 30 minute Wall of Text with AI crap having spewed unhelpful and useless advice that had nothing to do with the current problem and tried to blame it on my Internet Service Provider which had nothing to do with Netflix being down. I don’t think they even read or processed the HTTP Error correctly. I don’t recommend Netflix to anyone as it exists now. This experience was extremely unhelpful and just plain awful.

Update: Finally got it working on my Television where it worked and I’m testing it on Microsoft Edge now. It worked on Edge so far. I’m not sure why two other Web Browsers kept giving me problems where I couldn’t even get to Netflix’s official website.